By making a purchase through this site you are demonstrating a clear understanding that we are selling products containing CBD(cannabidiol), made from Hemp. These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure or prevent any disease.
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If you have found any issues with the product(s) that you have received, please email us at info@truenaturecbd.com, we are more than happy to help.
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Our exchange policy is 15 days.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Do not accept any damaged packaging without first inspecting the product inside for damage as well. Take pictures to document.
To complete your exchange, we require a receipt or proof of purchase and RMA# issued by our customer service department.
Please do not send your purchase back to the manufacturer.
*Please note, we are unable to offer a money back guarantee since CBD affects everyone differently*
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We will notify you of the approval or rejection of your exchange via email.
If you are approved, then your exchange will be processed with an approval email, and your product(s) will be mailed to you.Â
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ExchangesÂ
Send us an email at info@truenaturecbd.com to receive your RMA #.
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Shipping
If you are exchanging an item damaged during shipping, we will ship you the item again at no extra cost.
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If you received the wrong item, we will provide you with a return label through email.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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Customer Service Number: 541 – 414 – 7504
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